Assistant Manager

Assistant managers are vital for maintaining operational efficiency. Through your role, you'll use your skills to deliver exceptional customer service, supervise and train staff, and uphold company standards.


  • Provide leadership, direction, and coaching to staff.
  • Perform quality control to ensure delivery of an exceptional end product, resulting in customer satisfaction.
  • Grow customer base and drive sales to achieve performance goals.
  • Facilitate prompt and positive resolution of customer issues and/or concerns.
  • Manage daily operations and oversee production flow as directed by the site manager.
  • Establish and follow performance goals with staff members and provide ongoing training and development.
  • Ensure continuous improvement of employee performance through skill assessment, performance review, recognition/incentives, and corrective action planning.
  • Inventory management, including monitoring and maintaining predetermined supply levels.
  • Generate and manage employee work schedules in accordance with current and projected service needs; oversee timekeeping and update personnel records.
  • Supervise equipment maintenance, troubleshoot mechanical and technical issues, and maintain accurate service records.
  • Maintain a clean, safe, and attractive facility and work environment.
  • Oversee site safety and government regulatory compliance.
  • Complete and submit HR forms and reports within the specified timeframe.


  • At least six months of experience in a leadership position and one year of customer service experience.
  • Strong verbal communication skills and leadership competencies, including social and emotional intelligence, empathy, coaching, conflict management, and the desire to lead by example.
  • Excellent interpersonal and customer/employee relations skills.
  • Organizational and time management skills with the ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
  • Team orientation with the ability to promote unity in a positive work environment; passion for developing people and carrying out programs to enhance employee experience.
  • Ability to remain calm in stressful situations, focusing on results.