Site Manager

Site managers are leaders, mentors, and coaches responsible for all aspects of car wash operations. In this role, you'll use your leadership competencies to build and maintain a strong team dedicated to carrying out our mission and vision.

Responsibilities

  • Provide leadership, direction, and coaching to staff.
  • Intense focus on executing company strategy at the site level.
  • Deliver internal and external customer-driven solutions.
  • Grow customer base and drive sales to achieve performance goals.
  • Build and maintain strong relationships with customers and vendors.
  • Facilitate prompt and positive resolution of customer issues and/or concerns.
  • Oversee critical processes involved in delivering a consistent workflow, product, and experience for customers.
  • Establish and monitor performance goals and provide ongoing training and development.
  • Ensure continuous improvement of performance through skill assessment, performance review, recognition/incentives, and corrective action planning.
  • Inventory management, including monitoring and maintaining predetermined supply levels.
  • Generate and manage employee work schedules in accordance with current and projected service needs; oversee timekeeping and update personnel records.
  • Plan and conduct weekly manager meetings and monthly staff meetings.
  • Talent management, including interviewing, selecting, and onboarding new hires to ensure a smooth transition.
  • Supervise equipment maintenance, troubleshoot mechanical and technical issues, and maintain accurate service records.
  • Ensure a clean, safe, and attractive facility and work environment.
  • Oversee site safety and government regulatory compliance.
  • Complete and submit HR forms and reports within the specified timeframe.

Qualifications

  • At least one year of leadership experience in a service industry.
  • Creative problem-solver who learns quickly and is not constrained by how things have been done in the past.
  • Strong verbal communication skills and leadership competencies, including social and emotional intelligence, agility, empathy, coaching, conflict management, and the ability to share a compelling vision.
  • Excellent interpersonal and customer/employee relations skills with an exceptional ability to foster collaborative relationships.
  • Organizational and time management skills with the ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
  • Team orientation with the ability to foster unity and create a positive work environment; passion for developing people and programs to enhance employee experience.
  • Minimum 55 hours per week.
  • Available by phone during nonwork hours.

Back to Jobs